Academic Support Administrator

Malvern International’s core purpose is to provide, with our partners, students from around the world with the opportunities to reach their full potential via access to transformational learning, teaching and support.  We offer high-quality courses to international students, professionals and others looking to improve their academic and English language skills.

Within our University pathways division, the International Study Centre at the University of East London provides a safe and friendly environment for growing numbers of students wishing to progress from our programmes to undergraduate and postgraduate degrees at the University.  We are looking for an Academic Support Administrator to join our team at our centre in UEL’s Docklands campus, providing an excellent service to internal and external customers relating to a range of academic support functions.

Salary:  £22,600 – £24,500 p.a.

Location: Docklands Campus, University of East London. 

Hours per week: 40

Some travel to other UEL and Malvern International sites may be needed from time to time.  Initially, the postholder may need to work from home prior to the International Study Centre reopening for face-to-face teaching

Closing Date: 26th February 2021

To apply, please send a CV and covering letter to: isc@uel.ac.uk

Interviews to be held week commencing 1st and/or 8th March 2021

Our mission is to provide high quality courses to international students, professionals and others looking to improve their academic and English language skills. We strive to teach meaningful study and communication skills for everyday purposes in supportive teaching environments, enabling students to progress from our programmes with improved skills for their further academic studies, daily life and for career advancement.

Within our University pathways division, the International Study Centre at the University of East London provides one such environment for growing numbers of students wishing to progress from our programmes to undergraduate and postgraduate degrees at the University.  We are looking for an Academic Support Administrator to join our team at our centre in UEL’s Docklands campus, providing an excellent service to internal and external customers relating to a range of academic support functions.

In addition to carrying out a range of duties at a high level, the postholder will work as part of a team in a collaborative working environment, underpinned by key values:

  • A deep commitment to, and understanding of, our customers – students, staff and partners;
  • An expectation of flexibility, accountability and integrity in all of our people’s actions;
  • An aim for excellence in every aspect of our operations;

Key accountabilities and duties

  • Be responsible for the delivery of high quality academic administration support to staff and students at our Centre;
  • Support the functions and processes associated with the effective and efficient delivery, monitoring and assessment of academic programmes to required quality standards;
  • Effective maintenance of student records, including attendance, progression and grades, and development of systems and processes to optimise the efficiency of these processes;
  • Assist with the implementation of all aspects of assessment, examination and award processes in an accurate and timely manner;
  • Effectively liaise with colleagues in relation to the co-ordination of academic timetables and the availability of teaching space;
  • Contribute to the provision and monitoring of pastoral and academic support which supports our students realise their potential, including the identification of areas which could be improved within these support structures and processes;
  • Liaise with centre and University staff and other stakeholders on a wide range of academic support matters;
  • Assist with providing timely and accurate management information
  • Attend and take minutes at appropriate academic programme meetings as required
  • The flexibility and willingness to carry out other work from time to time at our request, and to work effectively under pressure at key times in the academic year.

Person Specification

  Essential Desirable
Legal Status ·       Eligibility to work in, and travel freely to and from the UK

·       Appropriate DBS disclosure will be required prior to confirmation of appointment

Experience and achievements ·       Proven experience of administration in a customer-focussed environment

·       Experience in assisting with the development and implementation of effective and efficient systems and processes

·       Effectiveness in building and maintaining excellent working relationships with colleagues and customers from a wide range of backgrounds

·       Prior work experience in an education setting
Skills ·       Very strong administrative skills, excellent written and spoken English, and attention to detail

·       Able to prioritise, meet deadlines and work under pressure

·       Well developed IT skills, particularly with regards to Microsoft Office and able to learn and accurately use new IT databases/systems at a fast pace

·       Time management skills demonstrated in a fast-paced environment

·       Effective working on your own initiative and as part of a team

·       Flexibility and willingness to undertake and learn new tasks and skills

·       Committed and responsible for promoting and safeguarding the welfare of children and young adults

·       Prior understanding of the needs, sensitivities and aspirations of international students

·       Fluency in a second language