JOB/VACANCY

Teaching Staff

Malvern International

 Teaching Staff, University of East London International Study Centre and Malvern House London (NCUK Programmes)

 Subject areas: Economics, Business, Maths, Sociology, Hospitality Management, IT

 Malvern International is an international education company with UK-based International Study Centres/Schools located in Brighton, London and Manchester, and at our partner universities, the University of East London and Wrexham Glyndŵr University.  In over 35 years, we have welcomed students from over 120 countries to access study opportunities with us.

Our core purpose is to provide, with our partners, students from around the world with the opportunities to reach their full potential via access to transformational learning, teaching and support and our mission is to provide international students essential academic and English language skills, cultural experiences and the support they need to thrive in their academic studies, daily life and career development.

Within our University Partnerships division, owing to significant growth at our UEL International Study Centre, and the launch of the NCUK International Foundation Year programme at our London school from September 2021, we now seek additional teaching staff in a range of subjects, at both centres (Malvern House London – 200 Pentonville Road, London N1 9JP and UEL Docklands campus, E16 2RD).

Teaching international students at levels 3 and 4, a range of opportunities, and hours, are on offer and candidates are asked to indicate their availability throughout the 2021/22 academic year on their covering letter accompanying their CV.  Successful candidates will earn £25 – £30 per hour.  Staff will be required to work from 20th September.

Successful candidates will have a minimum of a Master’s degree in a relevant subject, be confident teaching both online and face-to-face, be experienced in teaching international students at these levels and be able to work autonomously.

Malvern International is an international education company with UK-based International Study Centres/Schools located in Brighton, London and Manchester, and at our partner universities, the University of East London and Wrexham Glyndŵr University.  In over 35 years, we have welcomed students from over 120 countries to access study opportunities with us.

Our core purpose is to provide, with our partners, students from around the world with the opportunities to reach their full potential via access to transformational learning, teaching and support and our mission is to provide international students essential academic and English language skills, cultural experiences and the support they need to thrive in their academic studies, daily life and career development.

The Malvern International group includes:

  • Malvern University Partnerships – high quality on-campus and off-campus university pathway programmes, helping students progress to a range of universities
  • Malvern House Schools – British Council accredited, English UK registered schools providing a range of interactive language programmes
  • Malvern Online Academy – a British Council accredited online English school, offering supported tuition to students from around the world
  • Juniors & Summer Camps – English language learning experiences for juniors, with a range of summer camps and bespoke group programmes offering fully immersive language travel experiences

Within our University Partnerships division, owing to significant growth at our UEL International Study Centre, and the launch of the NCUK International Foundation Year programme at our London school from September 2021, we now seek additional teaching staff in a range of subjects, at both centres (Malvern House London – 200 Pentonville Road, London N1 9JP and UEL Docklands campus, E16 2RD).

Teaching international students at levels 3 and 4 (Foundation and University year one), a range of opportunities, and hours, are on offer and candidates are asked to indicate their availability throughout the 2021/22 academic year on their covering letter accompanying their CV.  Successful candidates will earn £25 – £30 per hour.  Staff will be required to work from 20th September.

Successful candidates will have a minimum of a Master’s degree in a relevant subject, be confident teaching both online and face-to-face, be experienced in teaching international students at these levels and be able to work autonomously.

Safeguarding

As part of our Safeguarding procedures, applicants are asked to note that:

  • references will be followed up;
  • all gaps in CVs must be explained satisfactorily;
  • proof of identity and (where applicable) copies of qualifications will be required;
  • reference requests will specifically ask whether there is any reason why candidates should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18;
  • appropriate suitability checks will be required prior to confirmation of appointment.

This role meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974. All applicants who are offered employment will be subject to a Disclosure and Barring Service check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings as well as convictions.

Teaching Staff: Person Specification

Qualifications and Experience

  1. Undergraduate degree in a related subject, and a relevant academic qualification at UK graduate level (Essential).
  2. Relevant teaching experience (Essential).  Normally a  minimum of two years This experience should relate to the delivery of a Western-style syllabus using Western conventions and methodologies.   Significant teaching/programme management experience at a reputable university may also be acceptable.
  3. Recognised teaching qualification in a relevant subject (Desirable).
  4. The ability to contribute to integrated teaching across the curriculum (Essential).
  5. An understanding of UK/western higher education and the needs and requirements of international students(Essential).
  6. Direct experience of further and higher education in an international context (Essential).
  7. Experience in the development of academic programmes (Desirable).
  8. Experience in academic assessment and standards, and quality assurance procedures (Desirable).
  9. Experience in teaching non-native speakers of English (Desirable).
  10. An understanding and appreciation of private-sector education (Desirable).
  11. Industry experience in working in a related sector (Desirable).
  12. Membership of a professional body (Desirable).

Skills (Essential)

  1. Demonstrable cross-cultural awareness and understanding.
  2. A commitment to teamwork, to working flexibly and to seeking solutions to problems
  3. A record of achievement in teaching.
  4. Excellent interpersonal, communication and presentation skills including fluency in Eng Numerate and articulate.
  5.  Competence in the effective use of Information and Communications Technologies (ICT).
  6. Proven planning and organisational skills and an ability to take initiative within curriculum and policy objective
  7. The ability to contribute to study programme development, and to playing an important part in a centre team enabling students’ progress with patience and empathy, managing diverse needs and challenges effectively whilst liaising and communicating effectively with stakeholders and colleagues
  8. The ability to set, review and mark formative and summative assessments in line with a published syllabus
  9. A record of attention to detail, thoroughness and fairness, including in administrative duties.
  10. The ability to prioritise, meet deadlines, work under pressure and, when necessary, with minimal resources.

Style

  1. Outward looking and student sympathetic.
  2. A team worker.
  3. Flexible with the ability to solve problems, to put in the time necessary to do the job, to take decisions and to accept responsibility
  4. A willingness to learn, to improve personal teaching effectiveness and adapt, and the ability to demonstrate best practice.
  5. Credibility with colleagues and in the wider international academic community
  6. Practical with high integrity, honesty and ethical standards.
  7. Enthusiastic and committed with stamina and a positive attitude.
  8. Commitment to, and understanding of, equal opportunities issues within a diverse international and multicultural environment.
  9. Ability to communicate open and honestly about professional relationships and personal development.

Student Services Officers

Malvern International

 University of East London International Study Centre

 Student Services Officers

Malvern International is an international education company with UK-based International Study Centres/Schools located in Brighton, London and Manchester, and at our partner universities, the University of East London and Wrexham Glyndŵr University.  In over 35 years, we have welcomed students from over 120 countries to access study opportunities with us.

Our core purpose is to provide, with our partners, students from around the world with the opportunities to reach their full potential via access to transformational learning, teaching and support and our mission is to provide international students essential academic and English language skills, cultural experiences and the support they need to thrive in their academic studies, daily life and career development.

The Malvern International group includes:

  • Malvern University Partnerships – high quality on-campus and off-campus university pathway programmes, helping students progress to a range of universities
  • Malvern House Schools – British Council accredited, English UK registered schools providing a range of interactive language programmes
  • Malvern Online Academy – a British Council accredited online English school, offering supported tuition to students from around the world
  • Juniors & Summer Camps – English language learning experiences for juniors, with a range of summer camps and bespoke group programmes offering fully immersive language travel experiences 

Within our University Partnerships division, we now seek Student Services Officers at our UEL International Study Centre to play a central role in providing our international students with an excellent, safe, student experience as part of a wider Student Services and Centre team.

Salary: circa £22,000 on appointment

Hours per week: 40 hours

 Location: University of East London International Study Centre

Safeguarding

As part of our Safeguarding procedures, applicants are asked to note that:

  • references will be followed up;
  • all gaps in CVs must be explained satisfactorily;
  • proof of identity and (where applicable) copies of qualifications will be required;
  • reference requests will specifically ask whether there is any reason why candidates should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18;
  • appropriate suitability checks will be required prior to confirmation of appointment.

This role meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974. All applicants who are offered employment will be subject to a Disclosure and Barring Service check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings as well as convictions.

Job Title: Student Services Officer (SSO)
Reports into:

 

 

Student Services Manager
Department / Function: UEL International Study Centre
Updated April 2021 Job descriptions are reviewed annually as part of the employee’s appraisal and to adapt the role to the changing needs of the organisation.
  1. JOB PURPOSE

The SSO is a central part of our Student Services team, providing our international students with an excellent service throughout their time at the International Study Centre, as they access preparatory courses to allow entry to University of East London undergraduate and postgraduate degrees.  Friendly and approachable the SSO assists existing & potential  students, staff, colleagues from UEL and, at times, agents, responding to all enquiries and requests.

ROLE:

  • The principal focus of the role is to support an excellent student experience and to ensure a welcoming and supportive environment is provided for all our students in all aspects of their stay, with particular focus on maximising student satisfaction.
  • To assist students in their learning journey, and in particular helping students who may be finding their programme challenging and/or may be finding it difficult to adjust to studying and living in the UK
  • To deal sensitively and effectively with student queries, problems and complaints; knowing when to escalate to the Student Services Manager.
  • To ensure that the centre, facilities and information points are well maintained and safe.
  • To support the Student Services Manager, Centre Director and Centre team in ensuring that we comply with all UKVI and University requirements with regards to attendance monitoring and compliance
  1. SPECIFIC DUTIES:

STUDENT PROCEDURES

  • Answer all student enquiries, requests for assistance and feedback in a helpful and friendly manner, following company and UEL procedures and referring students on to others if necessary.
  • Ensure that all student data is correctly maintained and updated on the student databases and run reports as required.
  • Monitor student attendance according to University, company and UKVI regulations and report issues with regards to individual student attendance to the Student Services Manager, and when required to UEL
  • Follow up with students who are experiencing living and studying challenges whilst at the centre, and as part of the Student Services team provide solutions for these students, and signpost to UEL and company support structures as appropriate
  • Assist with student enrolments, liaising directly with the student or agent as required.
  • Check and follow up new arrivals, and support a high quality student induction process for students arriving at the start of the academic year, and subsequently
  • Co-ordinate the collection of completed paperwork and documentation involved in new arrival inductions. For example checking, scanning and uploading students’ passports and visas etc.
  • Provide a high level of welfare support for all students with extra support and vigilance for under-18 students, in accordance with UEL and company policies.
  • Provide clear and up-to-date school information for students throughout the centre via notice boards, WhatsApp, emails and any other means.
  • Arrange student social events and encourage student participation in the social programme through formal and informal promotion, in conjunction with colleagues
  • Welcome and assist in ‘walk-in’ and pre-arranged site visits by agents, students or parents.
  • Encourage students to complete course feedback questionnaires, and End of Course Feedback Forms as appropriate.

GENERAL PROCEDURES

  • Support and train other SSOs, as directed by the Student Services Manager.
  • Participate actively in student services and centre team meetings, offering suggestions on how to improve the customer experience and efficiency of the department.
  • Keep abreast of policy changes and improvements and support in the regular updating of student handbooks and information sheets.
  • Promote safeguarding and welfare of students under 18 and vulnerable adults. Ensure all safeguarding policy guidelines are adhered to for students under 18-years of age.
  • Ensure that the centre welcome area is a welcoming and functional area for all visitors; ensure that the building and facilities are well presented.
  • Carry out general reception duties effectively, including answering phones, keeping the area tidy and attending to visitors.
  • Assist with First Aid, Health and Safety and Fire Marshal duties; undertake training as required; check social activity risk assessments prior to group departure.
  • Assume responsibility for the Centre emergency phone on a rota basis, assisting students, immigration authorities, accommodation and transfer providers as necessary.
  • Digitally collect and store photos/videos to facilitate sharing on appropriate social media platforms.
  • Support in the purchasing of school resources as required
  1. PERSON SPECIFICATION

(Experience, skills and knowledge required to undertake this role)

ESSENTIAL COMPETENCIES

  • Excellent customer service skills, with a friendly, helpful and efficient manner and an ability to remain calm during busy periods.
  • Ability to communicate clearly and effectively in spoken and written English, to native-speaker level.
  • An understanding of, and genuine interest in, the International Education sector; an understanding of our courses and provision.
  • Ability to work on own initiative and as part of a team, with enthusiasm for new opportunities.
  • Must be well-organised and able to multi-task, with good administration and IT skills, and attention to detail.
  • Polite, clear and helpful manner.
  • Maintain a professional demeanour at all times as a representative of the UEL International Study Centre

DESIRABLE COMPETENCIES

  • Additional language skills.
  • Previous experience providing support to a diverse range of students
  • Knowledge of key compliance regulations would be helpful, although full training will be provided.
  • Welfare/Customer Services qualification or training.

Please note that this list of duties is not exhaustive and you may be required to undertake other similar tasks within the scope of the role of Student Services Officer.